This qualification reflects the role of individuals in a variety of information and communications technology (ICT) roles who have established specialised skills in a technical ICT function. Individuals in these roles carry out moderately complex tasks in a specialist field, working independently, as part of a team or leading a deliverable with others. They may apply their skills across a wide range of industries, business functions and departments, or as a business owner (sole trader/ contractor). The skills required for these roles may include, but are not restricted to:

• cloud architecture: developing, improving and designing cloud infrastructure, including disaster recovery plans
• cloud engineering: building, implementing and managing cloud infrastructure and virtual networks
• systems administration: reviewing maintenance procedures and support to help troubleshoot system applications

This Diploma level will give you a broad introduction to the industry and a range of skills relevant to working in the business sector, including foundation skills in:

• Managing and resolving client issues
• Apply IP, ethics and privacy policies in ICT Environments
• Lead and facilitate a team
• Originate and develop concepts
• Ensuring ICT matches your businesses strategy
• Cyber security awareness and best practices
• Facilities and capabilities